Total Satisfaction Guarantee

Genuine Product Guarantee features brand name products, and a small number of generics from reputable manufacturers in order to ensure your pet's safety. All products sold meet a high standard of safety and efficacy - we refuse to stock unsafe or ineffective products. Items are supplied in new and unopened condition, and have a long dated expiry (unless otherwise indicated in the item description as for some clearance items). is based in Australia and managed by a registered veterinarian. All products are genuine versions produced and packaged for the Australian market, and are those sold in Australian veterinary clinics. Unless otherwise indicated, these products contain identical active ingredients and dosing to those sold by the same manufacturers in the USA and other international markets.

If you are unsure as to whether these Australian products are suitable for use within your country, please contact your local veterinarian before purchase.


Best Price Guarantee will match a competitor's offering on a total basket price basis (including shipping, taxes, and other charges). Please contact us if you would like us to match a price.

We compare our prices against those offered online weekly to see if we can improve in any area. That's our commitment to offering the BEST PRICE!

Please note that some conditions apply - please see our Terms & Conditions for full details.


Delivery and Shipping Guarantee

We recognise how important it is to have your pet medications delivered on time. To fulfil this aim, the majority (95%) of orders are shipped same or next business day, and will arrive within our delivery guidelines. We will contact you if there is an expected delay longer than 2 working days.

WE GUARANTEE DELIVERY OF YOUR ORDER WHERE A CORRECT SHIPPING ADDRESS HAS BEEN PROVIDED. Our shipping includes insurance against loss, and items arriving damaged where a part or whole of the product is unusable will be replaced.

Products will be supplied as per your invoice. Any mistakes made by us concerning an order will be fixed immediately and at our expense. If you have ordered the incorrect product, please contact us as soon as possible as orders can be shipped within a matter of hours.


Our Other Service Commitments to You:

Returns and Refunds/Store Credit

We offer a 30 day, No Worries return for refund or credit (your choice) of non-clearance items, not including original shipping fees. Unfortunately we are not able to accept returns of Heartgard Plus or Revolution due to customs restrictions. Just contact us within 30 days of purchase, and return the product unopened in the original packaging. Please see our Terms & Conditions for full details.

Privacy and Security

We guarantee that your personal and payment details will only be used for the purposes of fulfilling your order. You will never receive any spam or unwanted marketing advances as a result of using our service (our No-Spam Ever Guarantee).

Security is equally important to us. Our site uses industry standard encryption and we only partner with payment providers which have a track record of performance in this area. Furthermore, we do not store credit card details on our site to be stolen.

Please refer to our Privacy Policy for further details.