How To Order
To order with us please place an order online. To do so, please follow the following steps:
1. Find Your Item
You can find the items you require through three main methods on our site:
- Browse the categories. Choose either Dog Supplies or Cat Supplies from the menu on the left side, or at the top or bottom of the page. Navigate through the sub-categories until you have found the required product. An example of this would be Dog Supplies -> Heartworm Prevention -> Revolution to find the Revolution range of products.
- Browse the brands. Choose the required Brand from the Brands menu. If your brand is not listed there, click the 'and more...' link to bring up a full list, or go directly to the Brands page from here. Once you have located the desired Brand, select it to display all the associated products.
- Search for a product. Type a product name into the Search box at the right-top corner of the page. Press the magnifying glass button or press Enter to bring up a list of search results. You can then select one or those products or re-type your search query to try again.
2. Select Your Item
Once you have located your item, you can hover over it with your mouse to bring up a 'Add to Cart' button (desktop only), or click on the item picture or name to bring up a full item description. From the item description page you can view all the product details, select purchase quantity or product options i.e. 3 pack, 6 pack, or 'Add to cart' from that page. Click the 'Add to Cart' button to place it in your cart.
3.View Your Shopping Bag/Cart
View the contents of your shopping bag/cart by selecting the shopping bag icon in the top-right-hand corner of the page, and then selecting the 'View Cart' button'. On the Shopping Cart page you can remove items from your cart (with the Trash Can icon beside the item), change the quantity, or change the product options (buy selecting 'Product Options' under the item).
To get a shipping estimate if not already shown, click the Pencil icon under the sub-total on the Shopping Cart page. Enter your Country details and select 'Calculate Shipping' to show available shipping options and their cost. Select one of these before proceeding.
When everything is added to your cart, to checkout select the 'Go to Checkout' button to checkout from the Shopping Cart page.
4. Check Out and Pay
On the Checkout page, please fill in your personal and shipping address details. Please complete all fields marked by an asterisk (*) as these are compulsory. If you encounter any errors, please read the error message carefully and follow the instructions.
If you need to enter a different billing address please unselect the 'same as shipping' option and enter these details. Otherwise leave this option checked.
Please select your shipping method and payment method. You can also enter any notes for us in the Customer note area. Check the order total, and if you agree to the purchase select the 'Place order' button.
You will be transferred to a payment page where you can enter your credit card details or pay via PayPal by logging into your account. For more information about paying via credit card using PayPal please see our help entry on paying by credit card.
Completing payment will transfer you back to our website to display your invoice details. A copy of your invoice and your order will be emailed to you within a few minutes. Shipping information will be emailed to you within 1-2 business days. Please contact us if you do not receive any of these order emails.
Please contact us if you have any difficulties ordering.