Shipping

Shipping Charges

Shipping charges are $6.50 per order. Shipping includes FREE insurance against loss or damage to your order.

 

Delivery Guidelines

Delivery guidelines for mainland USA are 1-3 weeks via International Airmail.

 

DestinationDelivery Guidelines*
USA7-21 days
UK14-28 days
Hong Kong, Singapore7-14 days

 

* For orders placed during December-January, please allow a few extra days due to postal service delays during this peak period.

Additional shipping information can be found in our help section.

 

What Happens if an Order is Lost or Damaged?

All orders are covered under our delivery guarantee which insures your order against loss or damage during shipment. If your order does not arrive within the above delivery guidelines, or is damaged during shipment please contact us.

 

Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Non-returnable items include Revolution, and any products containing ivermectin i.e. Heartgard. Unfortunately these products are not allowed by customs back into Australia so we are unable to accept a return.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1-3 weeks), the time it takes us to process your return once we receive it (1-3 working days), and the time it takes your bank to process our refund request (2-3 working days).

If you need to return an item, simply contact us with your order number and the details of the item(s) you wish to return. We'll notify you via e-mail of your refund once we've received and processed the returned item.