Terms and Conditions

BestPricePets.com is an internet store owned and operated by Best Price Pets Pty Ltd, an Australian registered company (ACN 140567264). Our store stocks genuine brand-name pet health products available for order online.

The Agreement below applies to any access or use of BestPricePets.com.

DEFINITIONS

For the purpose of this document and all other policy documents and statements available on BestPricePets.com, the definitions listed below apply unless otherwise indicated:

‘Website’: refers to BestPricePets.com and all pages associated with the URL or domain;

‘Agreement’: the set of terms and conditions of use listed within this document, as well as any other terms and conditions, policies or statements listed on the Website. These include, but are not limited to, the Privacy Policy, and our Total Satisfaction Guarantee;

‘Content’: all materials, including the text, logo, graphics, images, photographs, and other materials, as well as the selection, assembly and arrangement of such on the Website;

‘Services’: all actions we take to assist you in purchasing from the Website, including the provision of products or incidental information and advice;

‘We’, ‘Us’, ‘Our’: Best Price Pets Pty Ltd, and associated directors, officers, employees, agents and associated third parties;

‘You’, ‘Your’: any persons accessing, connecting to, or purchasing through the Website, or making use of our Content or Services;

‘Affiliate’: a registered member who has agreed to abide by the terms of our Affiliate Policy. We do not recognise affiliates as representing us in the provision of Content or Services.

 

COPYRIGHT

All Content is protected by copyright. Copyright © 2009-2017 Best Price Pets Pty Ltd. All Rights Reserved.

Content may be viewed, copied, printed, or distributed with the provision that such Content appears with full authorship details including the BestPricePets.com URL and/or a link to the original article. We reserve the right to revoke such authorisation at our discretion. You agree that the terms and conditions of this Agreement will apply to any Content so distributed.

 

GENERAL TERMS & CONDITIONS OF USE

By accessing the Website, you agree to the terms and conditions contained within the Agreement. We reserve the right to change the Agreement at any time without notification or consent. You also may be subject to terms and conditions of use that apply when you use the content and services of affiliates or third parties.

Our failure to exercise or enforce any of our rights or provisions in the Agreement shall not be taken as a waiver of such rights. If any provision in the Agreement is found by a court of relevant jurisdiction to be invalid, you agree that the court shall endeavour to give effect to the intentions of both parties as reflected in the Agreement, and all other provisions in the Agreement shall remain in effect.

We reserve the right to terminate The Agreement and/or to suspend or deny access to the Website at our sole discretion. You agree that we may terminate your access to the Website without prior notice to you, and that we will not be held liable to you or any third parties for any loss or damages arising out of such termination.

You are solely responsible for maintaining the confidentiality of your registration and password and are fully responsible for all activities that occur under your registration.

 

DISCLAIMER

The Website and any associated Content and Services, provided via any electronic or other communication, is intended for general informational purposes only and should not be relied upon as a source of legal, medical, veterinary, or other advice. We recommend that you consult with an appropriate, independent, qualified professional before acting as a result of any Content or Services.

PRODUCTS AVAILABLE FROM THE WEBSITE ARE ONLY TO BE USED AFTER CONSULTATION WITH YOUR PRIMARY CARE VETERINARIAN AND UNDER THEIR DIRECT SUPERVISION.

By using the Website you agree that you do so at your own risk. In no event will Best Price Pets Pty Ltd, its directors, officers, agents, or associated parties warrant the accessibility or accuracy of the Website, or the accompanying Content, Services, or products. You agree to indemnify us from any claim or demand, including legal fees, made by you or any third party in relation to or arising out of the Content or Services available through the Website, the information you submit, post or transmit to the Website, your use of the Website, your violation of the Agreement, or the violation of the rights of a third party.

The Website contains links to third party content and services that are not under the control of Best Price Pets Pty Ltd. We make no warranties or guarantees regarding the actions or conduct of our affiliates or third parties, who are not to be seen as acting on our behalf. You agree to indemnify us from any claim or demand, including legal fees, made by you or any third party arising out of the actions of an affiliate.

 

PRIVACY POLICY

Best Price Pets Pty Ltd is committed to maintaining the privacy and security of your personal information. For full details please refer to our Privacy Policy, which forms part of this Agreement.

 

ORDER POLICY & CONDITIONS

Best Price Pets Pty Ltd reserves the right at any time after the receipt of your order to accept, decline, or vary your order for any reason, regardless of whether or not payment for that order has been received, and without prior notice to you. The receipt of an order confirmation or other notification by you does not necessarily constitute acceptance of your order. Furthermore, we may require additional identification or information before accepting your order.

If a typographical or other error leads to a product being offered at an incorrect price, we reserve the right to decline or cancel any orders for that product.  Prices are subject to change without notice.

If a payment has already been received for an order that is subsequently varied or declined, we will issue a refund in the amount of the correction. Additional amounts in excess of what you have authorised will not be charged to your account without your express consent.

In the event that you receive faulty or incorrect product, we will make reasonable efforts to rectify the situation to your satisfaction.

 

PAYMENT POLICY & CONDITIONS

Unless otherwise indicated or arranged, all dollar amounts appearing on the Website are listed and invoiced in United States Dollars (USD). If your native currency is USD then it is unlikely that you will be charged any additional fees. A very small number of banks may charge a foreign merchant fee of 1-2% (approximately), which we do not receive - please check with your credit card issuer for further details. These and any additional bank and other charges associated with any payment to/from us are your responsibility.

Any other currency appearing on the site is for reference only using an approximate of the exchange rate at the time. In the case that your native currency is not USD, you should contact your credit card provider to calculate the exact figure to be charged to your account.

We accept most common credit cards via the Paypal gateway and all forms of PayPal payments. We only recognise the receipt of a payment when the full amount has been cleared and fully credited to our account. Some forms of payment i.e. eChecks, will require a clearance period.

By placing an order through the Website you agree to the submission of limited information to our payment gateways for the purpose of processing your payment. You also agree to adhere to all terms and conditions of use required by PayPal. For more information please visit https://www.paypal.com/.

 

SHIPPING & INSURANCE

Best Price Pets Pty Ltd ships the majority of orders within one business day of receipt of payment. If a delay in dispatch is experienced of more than 3 business days we will take reasonable steps to notify you and allow you to cancel or modify your order prior to shipment.

The majority of orders are shipped via Australia Post (www.auspost.com.au), which use the services of USPS to deliver within the United States. We reserve the right to use other delivery methods as deemed appropriate. Our Shipping and Returns page provides delivery guidelines for our various shipping options.

Shipping charges are automatically calculated and displayed at checkout, and may be based on total value, weight, and delivery method.

Our shipping includes insurance against loss, but items arriving damaged where a part or whole of the product is unusable will be replaced at our expense. Insurance and tracking information is the property of Best Price Pets Pty Ltd, and will be provided at our discretion.

Best Price Pets Pty Ltd will accept an insurance claim for an order once the order is 7 days past the last day of the delivery estimate provided by us. INSURANCE CLAIMS WILL NOT BE ACCEPTED IF THE ORIGINAL SHIPPING ADDRESS INFORMATION WAS INCORRECT OR WE ARE NOT NOTIFIED OF THE ISSUE WITHIN 60 DAYS OF THE ORDER DATE.

We will investigate your order and provide a full refund including shipping charges or replacement subsequent to that investigation if we are unable to locate your order through the tracking information. In the event that your order arrives after an insurance claim has been settled, amounts equal to the original order price less shipping charges will become payable by you.

Where an order is returned to us by the postal service due to an incorrect address or non-collection by the customer, the shipping fee is non-refundable.

You agree to pay any additional import or customs duties incurred on your order as applicable. We are not currently aware of any duty for which a US citizen may be liable, however this may change. If you are concerned about the possibility of any additional charges please check with your local authority before placing an order. Orders will be sent with completed customs documentation attached. To the extent allowable by law you agree to indemnify us from any claim made by you or a third party in relation to the importation of your order.

 

RETURN & REFUND POLICY

Best Price Pets Pty Ltd offers a 60 day money-back guarantee on all non-clearance products (excluding Heartgard and Revolution due to customs restrictions), provided that the goods are returned in a saleable condition – being unused and in the original, undamaged packaging – and that the return procedure detailed below is followed. We reserve the right to charge a re-stocking fee of up to 10% in addition to the original shipping and insurance costs incurred by us(which may be more than the shipping charged to you). Furthermore, we reserve the right to refuse to accept a returned product if it is received damaged or incomplete, which we can return to you at your expense.

To arrange for the return of any items: you must contact us within the return period to obtain a Return Merchandise Authorisation (RMA) as well as our return shipping address. No responsibility will be taken for items returned without a RMA. We require that all items being returned are sent via Airmail or equivalent, and tracked or insured against loss.

Except in those instances in which we originally shipped damaged or incorrect product, you will be required to pay all shipping and insurance costs incurred in returning items. In the case of damaged products, a replacement for the damaged portion or a pro-rata refund will be issued.

Refunds will be provided in the same currency as originally billed i.e. USD. In the event that your native currency is not USD, we will not be liable for any difference between the refund amount and that originally charged due to movements in the currency exchange rate.

 

PRICE MATCH POLICY

We may agree to match any genuine competitor's offer on a total cost basis (including shipping, tax and other charges). We will not generally agree to price match Auction or Group Buying deals, or where they fall below our cost price. Price match only applies to US or Australian websites with authentic US or Australian sourced product.

 

GOVERNING LAW & JURISDICTION

Best Price Pets Pty Ltd is domiciled in the state of Queensland, Commonwealth of Australia (‘Queensland’). By using this Website, you agree that all matters relating to this use will be governed by, and under the jurisdiction of, the statutes and laws of the state of Queensland. As such, you agree that a court located in Brisbane, Queensland, will deal solely with any action relating to Best Price Pets Pty Ltd, including that arising from the Content or Services provided through the Website. Any reference to legislation on the Website refers to relevant federal or state laws or statutes within the Commonwealth of Australia.

BY USING THE WEBSITE YOU CONFIRM THAT IT IS LEGAL WITHIN YOUR OWN JURISDICTION TO VIEW ANY CONTENT AND USE THE SERVICES PROVIDED BY THE WEBSITE. FURTHERMORE, YOU CONFIRM THAT YOU HAVE ACCESSED THE WEBSITE ON YOUR OWN INITIATIVE AND YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ANY APPLICABLE LAWS OR STATUTES, INCLUDING THOSE INVOLVING THE IMPORTATION OF PET PRODUCTS AND MEDICATIONS.

If you have any questions regarding the Agreement, please contact us.